To ensure that we continually maintain our high standard of care we send out an Annual Quality Survey to our clients. We also carry out regular quality checks with clients throughout the year to ensure that our quality of service is maintained. Please click on the link to enable you to see the results of our questionnaire. The comments below are a sample received from clients over the last few months.
09 May 2017
We are very happy, with your support and care. Our mother’s main support carer is a delight to deal with patient, understanding, flexible and knowledgeable in a quiet way. It is lovely that Mum (aged 97) is able to live at home, without your support this would no longer be possible.
27 March 2017
I just wanted to drop you a line to thank you for all the help and support that you have provided my Gran – over the past 18 months / 2 years.
Please pass on our thanks to all your staff that cared for her so well, A.F made a special impact on my Gran, and should be commended for always going that extra mile!
23 March 2017
To all the staff at Dove.
Many Thanks for your kind wishes and to those who attended mum’s funeral and wake. We are most grateful for the donations to Dementia UK and Marie Curie. I will miss all the lovely carers, both Live in and popin, who cared for Mum so well for so many years. Thank you all again.
20 February 2017
Just a quick note to say thank you for the care and support your staff gave to my dad during the short time that you supporting him at home. All of the staff were very loving and caring, very friendly and always willing to help.
5th December 2016
Many thanks for all your attention, everyone has been very kind and considerate.
21 September 2016
We have been really happy with the care that Dove provides, and with the standard of the carers, who are thoughtful, caring, kind and professional. After trying many other care companies we know how important that is, and how rare it is to find it. So thank you for your hard work in finding the right carers for Mum and for continuing to help us, it is very very much appreciated.
07 September 2016
Many thanks, as always for your efficient service.
08 August 2016
Thank you for your excellent care after my recent accident. Please pass on my grateful thanks to all your carers for their cheerful help and assistance which certainly aided my recovery.
19 July 2016
I would like to express thanks on behalf of Di and myself for the professional approach adopted by Dove, Mrs J was full of praise for the way in which you handled Mrs B.
14 July 2016
Thank you to all the Ladies who cared for my Husband Mr W.S you were all very kind ,gentle and patient with him, he was in very good hands every day Thank you very much.
18 May 2016
We are very grateful for the care given to our Mother, at her home before she went into the nursing home.
10 May 2016
We greatly appreciate the warmth, care and attention from the agency.
01 April 2016
To everyone at Dove
Thank you for looking after dad and for your kindness and patience.
10 October 2015
We can’t thank you enough , especially Lynette enough for all the support and care you gave to our Father, and for us in knowing we could call you anytime, also Lynette had managed so well to build trust with him.
23 April 2015
I’d like to convey our deepest thanks to you all at Dove, everyone in the office and all the carers for all the work and help you have given over the last while. We would have no hesitation in thoroughly recommending Dove to anyone else and that they need look no further.
30 January 2015
Just to say many thanks to ALL carers and staff that helped to make mums life more comfortable, make her laugh and to maintain her dignity and independence as her health started to fail. As much as I helped personally I could not of coped without you !
12 December 2014
To all the Team at Dove
A Massive Thank you for looking after Dad with so much care + thought. I honestly can’t do it without you – and you make him smile which is fabulous.
12 July 2014
To all concerned at Dove Home Care On behalf of all of my family, I would just like to say a huge thank you to you all at Dove for the wonderful care that you have provided and indeed continue to provide for my Dad, since he has returned home from a stay in hospital.
It is such an apprehensive time when you have to make such an important decision as to whom is to care for a member of your family.However, from the moment that we made contact with you, we were totally reassured and very impressed with your professionalism, kindness and understanding.
Every single carer who has arrived to look after Dad has been incredibly kind, understanding of his needs, prompt and genuine. Not only is that of great comfort to Dad but it also importantly provides the rest of our family with the reassurance that Dad is in the very best of hands and the worry is taken away.
I would recommend Dove in a heartbeat to any family who require care for a family member. A genuine thanks to you all!
12 February 2014
On behalf of the family I just wanted to write to say how much we have appreciated the care that Dove has provided Mom, and also for Dad until he sadly passed away in 2011. Our association goes back many years and we have been more than happy with the way you have looked after the family during a difficult time.
We have met some really lovely people over the years. I would like to thank the carer who was with Mom during her last two weeks at home and who did a wonderful job in organising Mom’s personal effects in preparation for the move and also reassuring her with regard to the future. She certainly made things easier for the family.
Once again, many thanks and please be assured that we would have no hesitation in recommending Dove to others.
4 February 2014
Many thanks to everyone who has taken care of our mother since December. She enjoyed meeting you and chatting to you, and we were impressed with the friendliness, consistency and hard work of the carers.
6 January 2014
I would like to thank you very much for the care given to my aunt, by all the carers over the past eight months. I know that my aunt appreciated the genuine kindness, care and concern that everyone showed her. It was re-assuring for the family to know that she was receiving such reliable help and support and that any new needs would be attended to promptly. Please pass on my thanks to all concerned.”
“I and my brother have both been very impressed with all the Dove Care staff. When my mother needed a live in carer (over 18 months ago) we were somewhat apprehensive
particularly as there had been various reports in the press about poor care services. However, right from the first day of Dove Care’s involvement, we were impressed with professionalism of everybody involved and the commitment of the individual carers to caring for my mother. This has provided us with a great deal of re-assurance and we are able to relax (with no worries) knowing that she is being looked after as well as could be expected by a competent, caring, organisation.”
A big thank you to yourself, the carers and the management for providing such an exemplary care service.”
“Both my sister and I have have found all your carers wonderful and it is like seeing a friend again when they come into care for Dad every day”
“I am just so grateful that I have a carer who is so understanding” of my needs”
“We are very pleased we chose Dove Care. We have had peace of mind during the three weeks following my operation and have enjoyed meeting all the carers. We look forward
to your continued support”.
“I would recommend this service to anyone who needed this kind of home care”.
“Long may you help me”
“My sister and I have been really pleased with the care, help and kindness shown to our Father by all the team at Dove”
“I have always found the staff very helpful and caring”.
“To all at Dove Care, thank you for the care, help and reliable attendance you have shown to my Mother, visiting her in hospital and always acting in her best interests. I am grateful to an excellent care service”.
“A Very Big THANK YOU for all your support and help in looking after us over the past months. The ‘girls’ have been wonderful – they know who they are!”